• Strengthening the capabilities and capacity of the organization to increase the efficiency of service delivery system.
  • Strengthening governance and organizational culture values towards organizational excellence.
  • Strengthening and stabilizing revenue sources so that the council can contribute to the development of Kluang district.
  • Increase public facilities and infrastructure to improve the quality of life.
  • Strengthen stategic cooperation relations with stakeholders and customers to prosper Kluang.